The SurveyCentric website - www.surveycentric.co.za (also referred to as a "site") is owned by Acentric Marketing Research (Pty) LTD, 570 Fehrsen St., Brooklyn Office Bridge Office Park, 3rd Floor Steven House, South Africa. By registering with SurveyCentric or using any of the services available through this website or sent to you from the SurveyCentric email address you agree to be bound by the following terms and conditions which forms the basis of an agreement between you and Acentric Marketing Research (Pty) LTD:

  1. The act of registering as a panel member - also referred to as "joining" - through this website will confer on you the designation of panelist, and as a panelist you may be referred to as "you", "panelist", "member" or "panel member" in the agreement below. 
  2. You will not be charged for joining or for continued participation as a panelist.
  3. Acentric Marketing Research (Pty) LTD reserves the right to remove panel members at any time and at the discretion of the owners and/or management of Acentric Marketing Research (Pty) LTD. Removal may also be referred to as termination, banning, cancellation or deregistration which would consequently mean that you are unable to login and that you would not receive further invitations to participate in surveys or other research. Information you have provided may however be stored for purposes of evidence and reference. Reasons for removal may include, but are not limited to: fraud; deception; dishonest responses; misrepresentation of identity or location; emails or other communications containing profanity, rudeness, harrassing or impolite tone; spam; or vexatious communication.
  4. If prizes are offered; winners of prizes are selected using a random process - no discussion will be entered into regarding the allocation of prizes or rewards unless Acentric Marketing Research (Pty) LTD deems this appropriate. At times discretionary prizes or awards may be allocated without a random process.
  5. You agree that your name may be made public in the event that you are selected in a prize draw.
  6. By registering you agree to answer questions truthfully. Questions include, but are not limited to: registration or profile questions, survey questions, name, contact details, country of residence and email addresses. You also agree to not misrepresent your identity or to provide false information when communicating with SurveyCentric or Acentric Marketing Research (Pty) LTD. The information you provide may at any time be subject to verification mechanisms as part of our own quality assurance processes. Our partners and customers may also implement quality assurance processes or protocols. You further agree to provide proof in support of the information you have provided upon request. You further agree that the directors or authorised representatives of Acentric Marketing Research (Pty) LTD will be solely responsible for determining whether or not such proof is considered reasonable. Failure to adhere to the conditions stipulated in this clause will result in your removal from the panel, and the loss of all rewards accumulated.
  7. You may only have one registration and you agree that more than one registration would be deemed fraudulent and would lead to the termination of your membership and the loss of all rewards accumulated.
  8. Non-Use and Nondisclosure. Information and content made available to you may contain trade secrets or other confidential or proprietary information. You must not disclose to any other person any information and content that you access or learn in connection with your participation in any survey. You must not use any such information or survey content for any purpose other than your participation in the survey. You agree to notify Acentric Marketing Research of any violations.
  9. Copyright and trademarks.  All survey content, along with all the contents of this site belong to Acentric Marketing Research.  The name Acentric  Marketing Research and logo are trademark protected.
  10. You may not charge any other party fees for informing them of the existence of this panel.
  11. You will indemnify and hold harmless Acentric Marketing Research and all other providers who assist in panel operation against any costs, damages, expenses, and liabilities (including, but not limited to, reasonable legal fees) arising out of or related to any user content, your use of the services or any content, your violation of this agreement, or your violation of any rights of a third party.
  12. You acknowledge that Acentric Marketing Research may provide links in surveys to third parties and that you will not hold Acentric Marketing Research liable for the content held by third parties. You will use such content at your own risk.
  13. We reserve the right to change the payment mechanism and payout minimums, as well as the time to payment for surveys completed without notice.
  14. You acknowledge that you will adhere to the rules surrounding the payment mechanism in use and have read the providers terms & conditions surrounding the use thereof. You will not hold Acentric Marketing Research, its employees or its agents liable for any failures in the payment mechanism.
  15. You acknowledge, that while we will pay you the full amount, FNB's ATMs may not be able to pay out the exact amount in cash.
  16. You agree that Acentric Marketing Research, its agents and/or alliance partners cannot be held liable for failures in our systems, whether human, software or hardware; nor for any consequential damages or losses that you may incur.
  17. You agree that Acentric Marketing Research, its agents and/or alliance partners cannot be held liable for failure of your own software/hardware, or general internet services; nor for any consequential damages or losses that you may incur.
  18. You acknowledge that while reasonable care is taken by Acentric in the administration of all personal details, no liability will be accepted for accidental exposure or release of data.
  19. While clients conducting surveys have access to your personal profile information, they do not have access to your name and contact details, nor is your name or contact details linked to any demographics or other profile data - unless you voluntarily provide this information to them in a survey.
  20. You acknowledge that while CINT AB manages the panel under contract on behalf of Acentric Marketing Research (Pty) LTD and adheres to the Swedish Personal Data Act (1998:204) you will not hold Acentric Marketing Research (Pty) LTD or CINT AB liable for accidental violations.
  21. Rewards that you accumulate will be valid for 24 months, not withstanding clause 23, after which date you will no longer be able to withdraw rewards or cash. You further acknowledge that CINT AB of Sweden is ultimately responsible for reward payments for any surveys conducted by CINT AB, its partners or clients on the SurveyCentric panel. You will indemnify and hold harmless Acentric Marketing Research (Pty) LTD against any costs, damages, expenses, and liabilities (including, but not limited to, reasonable legal fees) arising out of or related to non-payment of incentives.
  22. Reward payment requests are processed currently  on a biannual basis. In order to be included in the payment batch, you are required to login and request a withdrawal (assuming you have exceeded the minimum redemption threshold, as indicated by the system).
  23. After a period of inactivity, defined as not responding to at least one of six invites, Acentric Marketing Research may in its discretion terminate your membership and delete your account without notice. In general, in cases where terminations are due to inactivity, outstanding rewards (i.e. if beyond redemption threshold levels) may be claimed for 90 days following the date of termination. After that period, the individuals ability to claim an award will expire. As a condition of membership, you hereby waive and release any and all claims against Acentric Marketing Research and its affiliates arising from or related to such membership termination or rewards expiration.
  24. You acknowledge that CINT AB of Sweden provides all systems used to operate and manage this panel, as well as the systems used to determine incentive payments to panelists. You will indemnify and hold harmless Acentric Marketing Research (Pty) LTD against any costs, damages, expenses, and liabilities (including, but not limited to, reasonable legal fees) arising out of or related to the operation of the panel's systems and incentive payment determination mechanisms.
  25. While every attempt is made to send each panelist survey invitations frequently up to the desired frequency, due to various factors, a given panel member may not receive as many invitations to participate in surveys as they would like. Note that Acentric Marketing Research and CINT AB are under no obligation to offer any specific or minimum number of survey invitations whatsoever.
  26. Changes. All information posted by Acentric Marketing Research (Pty) LTD on the SurveyCentric website is subject to change without notice. This includes all aspects regarding the SurveyCentric panel, including, but not limited to details about the money redemption threshold and cash values as well as payment terms. In addition, these Terms and Conditions may be changed at any time without prior notice. We will make such changes by posting them on the website and those who are affected by its terms are required to check website contents regularly to monitor changes.
  27. In order to make payments to you using third party systems, such as FNB eWallet, it may be necessary to provide basic information to the third party; such as your name, email and cell phone number. You acknowledge and consent to this.
  28. A panelist may also accept services which will result in tracking of the panellist's use of Internet such as websites accessed and online campaigns exposed to the panelist.
  29. Severability. The terms of the contract are independent of each another, so that if a term in the contract is deemed unenforceable by a court, the contract as a whole will not be deemed unenforceable.
  30. You consent to the jurisdiction of the Pretoria Magistrates Court for any dispute that may arise out of these Terms and Conditions.
  31. You agree that communication in relation to surveys and other general queries related to the panel will be conducted through the email indicated in invitations or listed under contacts on this website.
  32. You consent to personal data being stored in countries outside of South Africa such as Sweden, United Kingdom, United States and for data storage and management of the panel.